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Return & Exchange Policy

RETURN AND EXCHANGE POLICY

If you are not 100% satisfied with your purchase at Epic Water Filters you may request for a product exchange or return the merchandise for a refund of the product price paid (less delivery costs), subjected to the following requirements:

  • Purchase is within thirty (30) days of order date.
  • Exchanged or returned merchandise must be in new, unused, original condition and in original packaging.
  • Exchanged or returned merchandise must currently be on sale at Epic Water Filters. We will not accept exchange or return for discontinued models.
  • Merchandise sold during sales is not eligible for exchange or refund.

Kindly note that you will be liable for all the delivery charges for exchanged or returned products.

We reserve the rights to reject any exchange or return that do not fulfil any of the above stated requirements and the rights to amend this policy at any time at our discretion.

 

TO INQUIRE ABOUT RETURNS AND EXCHANGES, PLEASE CONTACT US AT: 

info@balancedlivingasia.com
+65 6762 8029

Please let us know your location, order number and where you bought the product from (Epic Website, Amazon, Shopee, Lazada, etc.). By providing us with this extra little bit of information, it will speed up our response time by 50%.